Delivering amazing customer experience, all the time.
CISCOR has established itself in the BPO industry for 22 years, delivering contact center, business process, digital marketing, and healthcare support solutions to clients across a wide range of industry segments.
We focus on tailoring processes and services to align with the distinct objectives and philosophies of our clients. We ensure that our technical, marketing, and operational efforts are fully integrated with our clients' overarching goals and missions.
More than two decades in outsourcing.
With more than two decades of experience in Business Process Outsourcing, we have developed a comprehensive understanding of various industry sectors. Our extensive background enables us to leverage our knowledge and expertise to deliver outstanding service quality that is both exceptional and unmatched.
CISCOR has established itself in the BPO industry for 22 years. Our expertise spans various sectors, including but not limited to financial institutions, utilities, gas and energy, manufacturing, pharmaceuticals, and healthcare providers. With our extensive experience, we are committed to delivering exceptional service through ongoing learning and collaboration.
CISCOR sets itself apart from other BPOs through its provision of professional and tailored customer experiences at a cost-effective rate, which is a result of our family-oriented culture and ownership of our land and facilities. Our steadfast dedication to delivering outstanding service, combined with a profound understanding of customer behavior, enables CISCOR to create personalized and seamless experiences that not only fulfill but surpass customer expectations.
Vision
Use our experience and expertise in Business Process Outsourcing to provide tailored, high-quality, and cost-effective services to clients from a variety of industry segments.
We aim to be the go-to-strategic partner for companies looking for personalized process management, great customer service, and cutting-edge solutions.
We are devoted to produce meaningful results and values that help our clients to prosper in today's changing business landscape by using our in-house skills, state-of-the-art facilities, and a team of trained employees.
Mission
"To be the most trusted and leading Business Process Outsourcing (BPO) partner, renowned for delivering exceptional and innovative solutions that empower businesses across diverse industries to achieve their goals and exceed customer expectations."
What we stand for.
Excellence
We are dedicated to surpassing client expectations across all aspects of our services by leveraging our expertise, knowledge, and innovative methodologies.
Client Focused
Our actions are fundamentally guided by the aspirations and principles of our clients. We engage in active listening, seek to understand their needs, and customize our solutions to align with their unique requirements and goals.
Integrity
We conduct our operations with the utmost integrity, transparency, and adherence to ethical principles. We ensure the security and confidentiality of customer information, thereby fostering trust and confidence in our partnership.
Innovation
By fostering a culture of innovation, we continuously seek new methods to enhance our processes, technology, and strategies, thereby ensuring success for both our clients and our organization.
Collaboration
We advocate for collaboration, transparent communication, and a unified approach to attain shared goals, both within the organization and in the public sphere.
Empowerment
We empower our employees to excel and advance in their careers by acknowledging and fostering their contributions and growth, enabling them to emerge as leaders in the industry.
The CISCOR advantage.
We cater to a diverse range of industry segments.
Our extensive experience has endowed us with the knowledge and expertise necessary to deliver service quality that is both exceptional and unmatched.
We specialize in customizing our processes and services calibrated based on the unique objectives and philosophy of our clients.
We make sure that our technical, marketing and operational activities are in-line with our client's overall goals and mission.
We provide prompt and effective business outcomes.
Our team consists of carefully selected and highly experienced professionals in the Business Process Outsourcing (BPO) sector. We are dedicated to developing innovative business solutions aimed at fulfilling the specific needs of our clients.
CISCOR operates entirely within its own facilities.
We possess the necessary equipment, a skilled workforce, and a distinct corporate culture that enables us to deliver a broad spectrum of services and complete solutions to our clients.
LOCATION & FACILITY
Built for security and scale.
We are positioned advantageously next to key business district centers.
Our strategic planning has taken into account the accessibility of transportation, availability of supplies, and the variety of neighboring businesses to support our growth and expansion.
Our facility's location is strategically prioritized for security and recovery purposes.
Our headquarters is situated in proximity to camps and local government offices, ensuring optimal positioning for effective recovery in the event of emergencies, natural disasters, or conflicts.
Our office premises and real estate are owned by the company.
These elements collectively empower us to provide exceptional service to our clients at a cost that is below market rates.
Our facilities are well-equipped with safety and security industry-required protocols.
To ensure the safety and well-being of our employees and strict compliance with data privacy, the building is protected by RFID-access doors and monitored by a 24/7 CCTV camera with night vision.
Our services.
We provide a comprehensive range of services to our clients. Our in-depth expertise in customer and service management, complaint resolution, digital marketing and sales, technical support, patient care management, healthcare assistance, and back-office support enables us to design and implement processes and strategies that we consider effective for managing interactions and resolutions.
This service merges the functions of Helpdesk and Service Fulfillment. This integration fosters a more data-driven program, allowing all users to access extensive historical information regarding customer responses to requests or inquiries. Our offerings range from individual services to comprehensive solutions, all designed to enhance customer satisfaction, retention, and overall value.
Helpdesk
- Feedbacks (Complaints and Commendations)
- Inquiries
- Technical Support / Assistance
Service Fulfillment
- Request Fulfillment (changes, replacement and update)
- Confirmation
- Message relay / dunning
- Subscriptions and cancellations
- Booking and Reservations (scheduling)
- Concierge-related activities
Sales and Marketing
- Telemarketing
- Tele-sampling (random/identified selection for product testing or installations of software)
- Appointment Setting
Customer Touchbase Program
- Welcome Call (on-boarding)
- Survey and Research
- Record Update
- Validation (account subscription / enrollment)
Recovery and Retention Program
- Anti-attrition
- Credit and Collection
- Adverse Event Management (Investigation, Monitoring and Resolution)
Our Contact Center service encompasses market and customer engagement initiatives that assist our clients in retaining, recovering, and expanding their business and market presence.
CISCOR Business Process Direct offers your organization a valuable option for executing and implementing both internal and external business processes, resulting in substantial enhancements in quality, stability, and reduced capital and operational costs.
Risk Management
- Fraud Analysis
- Credit Risk Analysis
- Document Compliance (Completion, Validation)
- Quality Assurance (data analysis, confirmation, etc.)
Billing and Transcription
- Legal and Medical
Leads Generation and Database Management
- Encoding
- Analysis
- Data Mining
Software and Web Development
Lease of Facility
- Storage
- Emergency and Business Continuity Site
- Office and Administrative Function
Business Support
- Accounts Management
- Human Resource (Recruitment, training and deployment)
- Procurement
- Site/ Office Visit
- Loyalty and Rewards Program
- Supply chain and Inventory
- Announcements / Advisory / Call / Message Dunning
- Order-taking and Deliveries
The rapid expansion of digital marketing has led to a significant increase in the demand for digital support. Through our digital connection service, clients have the opportunity to tailor the specific services they require to effectively meet the needs of their digital support teams.
Assets Management
- Creation of digital assets
- Creation of print assets
- User Interface and Experience
- Assets coordination
Digital and Marketing Campaign Management
- Campaign Conceptualization
- Branding
- Social Media Management
- Webinar Management
- Content Management
- Campaign Launching and Monitoring
- Feedback and Response Management
- Landing Page Management
- Marketing Assets Testing
- Promocodes creation
- Data clean-up
- Search Engine Optimization
Sales and Support
- Contracting
- Speaker Management
- Exhibit and Sponsor Sales and Marketing
- Investor's Relation
- Advertisement Coordination
- Supply and Logistics
Business Support
- Leads Generations
- Alternative Communication Support (Viber, Web and Social Media)
Digital Data Management
- Metrics Monitoring, Compilation and Coordination
- Data Governance
- Web Data Updating
- Reports Consolidation and Analysis
CISCOR Health Care Services covers the entire range of health restoration. This encompasses all aspects, from initial health-related inquiries to the attainment of complete recovery.
Patient Data Record Management Services
- Information recording and consolidation
Ensures that all critical information pertaining to the patient is readily available in an electronic format within the healthcare network system — personal records and contact information, medical history, billing details, emergency contacts, service providers, diagnoses and treatments, along with laboratory results.
Patient Registration
- Contact details
- Medical history
- Insurance details
- Health Care Provider details
- Treatment Qualification
Document Uploads
- Identity Verification (IDs)
- Recommendations
- Laboratory Requests and Results
- Diagnosis
- Medication and Treatment
Transactional Record
- Case History
- Provider's Appointment
- Lab Orders
- Medication Order
- Transition of Care records
Accounting and Finance
- Billing and Invoicing
- Collection
- Payment Scheduling (prioritization)
- Audit (Receivables and Collectibles)
General Service
- Directory Assistance (local and location)
- Portal Access Assistance
- Referrals
- General Inquiries
- Document and Lab Result Upload
Case Management
- Appointment Setting
- Transfer of Care
- Medical Adherence
- Adherence Enrollment
- Open Case Resolution
- Lab Result (order) Matching
Encoding and Billing
- ICD10 Coding
- Assignment of modifiers and supporting diagnosis
- Review of encounter notes and presence of lab results in ERH
- Review of patient record, procedure and claims
- Billing Management (servicing and rendering provider, POS, duplication and prioritization)
Health Care Network Management
Care Service
- Caregiver Education
- Government Service Endorsement
- Health Card Review
Diagnostic Service
- Appointment Setting
- Provider Assignment
- Provider Appointment
Ambulatory Service
- Contact details
- Scheduling
Medication
- Prescription Endorsement
- Pick-Up and Delivery Schedule
- Adherence
The rapid expansion of digital marketing has led to a significant increase in the demand for digital support. Through our digital connection service, clients have the opportunity to tailor the specific services they require to effectively meet the needs of their digital support teams.
SMS and Email
- Marketing
- Notification (Announcement and Advisories)
- Confirmation
Alternative Communication
- Application-based
- Messaging
- Voice Call
- Video Call
- Engagement
- Live-chat
- Chat-bot (AI)
Conversion
- Physical data to digital copy
- Random to formatted information
Overflow
- After business hours communication support
Serviced industries.
Valued clients.
Our team.
With more than two decades of experience in Business Process Outsourcing, we have developed a comprehensive understanding of various industry sectors. Our extensive background enables us to leverage our knowledge and expertise to deliver outstanding service quality that is both exceptional and unmatched.
Jacqueline Lozada
Chief Executive Officer
Patrick Lozada
Chief Operating Officer
Renante Santos Jr
Chief Financial and Resource Officer
Robert D. Tangile
General Manager
Joey De Leon
Operations and Strategy Manager
Althea Mari Martin
Human Resource - Officer In Charge
Arnold Villadolid
Facilities and Supplies - Officer In Charge
FINDING THE RIGHT SERVICES FOR YOU?
Contact us.
We would be delighted to arrange a meeting with you and your team to further explore our services and how we can assist your business.
CISCOR Bldg. 217 Col. Bonny Serrano Ave., Socorro, Quezon City, Metro Manila, Philippines 1109
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